client Stories

Textron, Inc. – 1996-Current - Numerous projects and achievements. Relationship was initiated at Aon then retained and carried to Risk Acuity. Highlights include a sweeping design and implementation of a standard Workers Comp operating model, combining multiple disparate subsidiary programs into a single corporate program, creation and regular facilitation of “WC BootCamp” training program, file audits, claim closure projects and specialty web-based training.

Bob Johnson Auto Group - May 2023 - Current  - Initial project to assess and re-align service aspects of vendors and internal new-report process to improve case outcomes. Ongoing retainer to  provide claim oversight and specific interventions as needed. Engage in quarterly claim reviews with Captive and TPA.

Wildlife Conservation Society – August 2015-Current -Worldwide organization headquartered at The Bronx Zoo, NY. Led sweeping project to change insured program to large deductible, build internal process, integrate various unbundled vendors, and launch kickoff training and awareness campaign. Ongoing activity includes claims oversight and monitoring cost saving and ROI goals.

C&M Forwarding – May 2015 - Feb 2023 -Outsourced claim intervention and oversight on retainer.

Becton Dickinson and Company:  2004 - 2022 - 18 year engagement providing outsourced real-time oversight for WC program as extension of Corporate Risk Department. Accelerated-closure responsibility for three legacy WC programs. 2015-20 work includes support for coordinating complex program mergers with both CareFusion and C.R. Bard acquisitions.

Ricoh USA, Inc. – June, 2016-January 2017 –Provided a full Workers’ Comp program assessment identifying cost saving opportunities and vendor quality assurance framework. 

U.S Navy, National Shipbuilding Research Program: 2010-11 project to assess seven shipyards and develop a definitive WC Best Practices operating model for the Shipbuilding industry. Results are a matrix of 45 General Categories and 318 specific Best Practices. Results recognized at the September, 2011 NAVSEA NSRP event as a procurement standard for Navy shipbuilding contractors. Consultative segments with: Nassco, Electric Boat, Newport News, Bath Iron Works, Todd/Vigor, Avalon and Ingalls.

Cubic Corporation: 2013-2014 project to assess and improve WC operations and claim outcomes with a particular focus on high cost locations. Results led to extended phases to improve process and separate projects including accelerated closure for legacy claims and new TPA selection.

Boyd Gaming, Borgata Hotel Casino and Spa: 2012-2013 project assessing full operations of WC program, including site staff and medical clinic. Resulting phase-2 project replaced insurer.

Ports America: 2012-2013 project to assess nationwide self-administered WC program, integration of local operations with claims responsibilities via a dynamic 4-level “WC Roadmap” standard. 

National Freight Industries: 2011-2013 project involving assessment and program/process improvement. Separate project in accelerated closure-project for legacy program. Scope included Workers Comp and Auto (truck) Liability programs. 

Historic Projects Of Distinction:

Pennsylvania School Board Association Insurance Trust (PSBA): 1999-2003

Conceived of, designed and led the project to create “School Claims Services” (SCS) from the ground-up as a wholly owned adjusting company for PSBA. Project was initiated at Deloitte then retained and carried to Risk Acuity. Currently, CM Regent Insurance Company has acquired SCS and remains the endorsed insurer for PSBA members.

State of Connecticut Second Injury Fund (SIF): 2000-2002

Conceived of and led a sweeping project to reform the State of Connecticut Work Comp Second Injury Fund, as commissioned by CT State Treasurer and a Blue Ribbon Panel. Project was initiated at Deloitte then retained and carried to Risk Acuity. Aspects included all parts of claim processing and departmental structuring, a claim closure purge of thousands of files, collection of insurer/employer dollar assessments, future-state visioning. Results included $600 Million saved in debt financing.